Privacy Policy

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INTRODUCTION

At RC Capital Solutions Limited, we take your privacy seriously.

Please read our policy to find out how we use your personal details and keep it safe.

What personal information do we collect?

Most personal data is collected directly through the application process. The sources of any personal data collected indirectly will be mentioned in this statement. Whether or not you become a customer, we may ask you for (but not limited to) your: title, name, nationality, current address, date of birth, email address, mobile phone number. 

How do we use your information?

The way we collect and use data is always lawful. We use your personal data to provide information on the services you have requested or products you have ordered.

Data is collected and used on a lawful basis where our interests do not outweigh your interests which is outlined below.

We use your data to:

1. Provide our products and services to you under contract. We:

o Take steps prior to entering into a contract.

o Decide whether to enter a contract.

o Manage and perform a contract.

o Make sure our records are up to date.

2. Fulfil our legal obligations:

o When you exercise your rights under GDPR (General Data Protection Regulation) and make requests.

o For compliance with legal and regulatory requirements, and related disclosures.

o For the establishment and defence of legal rights.

o For activities relating to the prevention, detection and investigation of crime.

o To verify your identity and prevent fraud and money laundering, including sharing the data we have collected from you with fraud prevention agencies. By law, we are required to review transactions and report any which may be suspected of being related to money laundering activities.

o To monitor communications (emails, calls and other) and activities on your account.

3. Carry out our legitimate interests, without acting against your privacy rights:

o For good governance, accounting, managing and auditing our business.

o For market research, analysis and developing statistics.

o To detect, prevent and investigate fraud, money laundering and other crimes and to verify your identity in order to protect our business.

2. How long do we hold on to your information?

We keep your data whether you become an Equals Connect customer or not:

o For as long as it takes to deal with your query

o For as long as you might legally bring a claim against us

o After your account has been closed or otherwise come to an end based on our legal and regulatory requirements

3. What are your rights?

Under GDPR (General Data Protection Regulation), you have:

o The right to be informed

o The right of access

o The right of rectification

o The right of erasure

o The right to restrict processing

o The right to data portability

o The right to object

o Rights in relation to automated decision making and profiling

If you would like further information about data protection you can visit the Information Commissioner’s Office (ICO) at ico.org.uk. The ICO is the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements. You have the right to make a complaint to the ICO regarding the handling of your data.

4. Fraud prevention and money laundering checks Please see AML policy

We may use your personal details in order to conduct identity checks as required by law as a measure to prevent money laundering.

The personal data we have collected from you at application or any stage may be shared with fraud prevention agencies. We are required by law to review transactions and report any which may be suspected of being related to money laundering activities.

5. Automated decision making

We may process your personal data without human intervention to evaluate your personal situation, such as transactional history and account-opening anniversary events. We may do this to decide what marketing communications might be suitable for you, to analyse statistics and to assess risks.

This is all done on the basis of our ‘legitimate interests’, to protect our business, and to develop and improve our products and services. If we use automated decision making including profiling activity to assess your application, this will be performed on the basis of it being necessary to perform the contract.

6. Sharing your information

We will not sell, share, or rent your information to others except as set out in this policy..

7. Transferring your information overseas

We might transfer your personal data outside of the UK and EEA (European Economic Area). In this event, we will always take all necessary steps to ensure the data is held securely and processed in line with applicable laws to the UK.

8. Use of cookies

Our website does not use cookies. 

9. Changes to the Privacy Policy

If we make any changes to our privacy policy, we will notify you by email to your registered email address so you will always know what information we collect, how we use it and under what circumstances, if any, we disclose your personal data.

If we want to change the use of personal information we have already collected about you, we will notify you by email. If you have not provided us with your email address you must regularly check the website for an up to date version of the privacy policy. It is then up to you to decide whether you will let us use your information in this way. We will use information in accordance with the most recently published privacy policy.